What can be returned

To be eligible for a return or exchange, items must be:

• Unworn, with no signs of wear on the sole or upper (try them on indoors on a clean surface).
• In their original condition, with all tags, laces, inserts and accessories included.
• In the original shoebox, which should be placed inside an outer shipping box or bag — please do not tape or stick labels directly onto the shoebox.

Items that are worn, washed, damaged, or returned without the original box may be refused or subject to a reduced refund. Gift cards and items marked as final sale cannot be returned.

How to start a return or exchange

• Email help@nubokicks.com with your order number and let us know whether you would like an exchange or a refund.
• We will reply with a prepaid return label and simple packing instructions.
• Drop the parcel off at the carrier location shown on the label. Please ship within 14 days of receiving your label.

You can find your order number in your confirmation email or under My account.

Exchanges

Exchanges are free. Need a different size or colour? Tell us what you would like and, as long as it is in stock, we will reserve it for you and dispatch it as soon as your return is scanned by the carrier — so you are not left waiting. If the item you want is out of stock, we will offer you a refund or store credit instead.

Refunds

Once your return arrives and is inspected (usually within 2 working days of receipt), we will issue your refund to the original payment method. Refunds typically appear on your statement within 3–5 working days, depending on your bank or card issuer. We will email you as soon as the refund has been processed.

Return shipping is free, so you will receive a full refund of the amount you paid for the returned item(s).

Faulty, damaged or incorrect items

If your sneakers arrive damaged, faulty, or are not what you ordered, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund straight away — you will never be out of pocket for our mistake.

Late or missing refunds

If you have received our refund confirmation email but the money has not appeared after 5 working days, first check with your bank or card issuer, as bank timings vary. If it still has not arrived, email us at help@nubokicks.com and we will chase it for you.

Cancellations

You can cancel an order free of charge at any time before it is dispatched — just email us as soon as possible. Once an order has shipped it can no longer be cancelled, but you are welcome to return it under this policy.

Your statutory rights

Nothing in this policy affects your legal rights as a consumer in your country of residence.

Questions?

Email help@nubokicks.com for help with your order or return.